Last updated: 30 July 2026

Welcome to Green Health. These Terms and Conditions apply when you visit, browse, create an account or make a purchase through www.greenhealthmart.com.au (the “Website”).

In these Terms and Conditions, “Green Health”, “we”, “us” and “our” refer to PY Green Health Pty Ltd, ABN 58 163 520 321.

By accessing or using the Website, creating an account or placing an order, you agree to be bound by these Terms and Conditions, together with our Privacy Policy, Shipping Policy and Return Policy.

Please read these Terms and Conditions carefully before using the Website or purchasing any product.

1. About Our Website

Green Health operates an online retail store offering vitamins, supplements, health products, personal care products, beauty products and other consumer goods.

Our online store is hosted on Shopify, which provides the e-commerce platform used to display products, process orders and operate the Website.

Shopify is the technology platform provider and is not the seller of the products purchased through our Website. The sale contract is between you and Green Health.

2. Eligibility to Use the Website

By using the Website or placing an order, you confirm that you are legally capable of entering into a binding agreement.

If you are under 18 years of age, you should use the Website and make purchases only with the involvement and permission of a parent or legal guardian.

You must not use the Website or purchase products for any unlawful or unauthorised purpose.

3. Health and Product Information Disclaimer

Information provided on the Website, including product descriptions, articles, images, ingredient information and general health content, is provided for general informational purposes only.

The information on the Website is not intended to diagnose, treat, cure or prevent any disease, illness or medical condition and is not a substitute for professional medical advice, diagnosis or treatment.

Always read and follow the product label, directions, ingredients, warnings and packaging before use.

You should seek advice from a doctor, pharmacist or other appropriately qualified healthcare professional before using a product if you:

• Have a medical condition
• Are pregnant or breastfeeding
• Are taking prescription or non-prescription medicines
• Have allergies or dietary sensitivities
• Are purchasing a product for a child
• Are unsure whether a product is suitable for you

Individual results may vary. Statements about a product should not be interpreted as a guarantee that the product will produce a particular result for every person.

If there is any difference between information displayed on the Website and information printed on the product packaging, you should follow the current product packaging and seek professional advice where necessary.

4. Product Descriptions and Images

We take reasonable care to ensure that product descriptions, images, ingredients, sizes, quantities and other details displayed on the Website are accurate.

Manufacturers may change product packaging, formulation, ingredients, labelling or appearance from time to time without prior notice.

Product images are provided for illustrative purposes. Packaging received may differ slightly from the image displayed on the Website, provided that the product itself has not materially changed.

Colours may also appear differently depending on your screen and device settings.

Please contact us before ordering if a particular ingredient, packaging version, expiry requirement or product characteristic is important to your purchase decision.

5. Product Availability

All products and orders are subject to availability.

Displaying a product on the Website does not guarantee that the product is currently available or that we will be able to fulfil every quantity ordered.

If a product becomes unavailable after you place an order, we may:

• Contact you to offer an alternative product
• Arrange a partial shipment
• Refund the unavailable item
• Cancel the affected part of the order

We will not substitute a materially different product without your agreement.

6. Prices

Unless otherwise stated, all prices displayed on the Website are in Australian dollars and include GST where applicable.

Shipping charges and any other applicable costs will be displayed during checkout before you complete your purchase.

Prices, promotions and product availability may change at any time before an order is accepted.

Online prices may differ from prices offered by other retailers, marketplaces, suppliers or promotional channels.

We do not offer a price-match guarantee unless a specific price-match promotion is expressly published on the Website.

7. Pricing and Website Errors

Despite our reasonable efforts, a product may occasionally be displayed with an incorrect price, description, discount, image, stock level or other information because of a typographical, technical or supplier error.

Where an obvious error occurs, we may contact you before accepting or fulfilling the order and offer you the option to:

• Proceed at the correct price or with the correct information
• Remove the affected item from the order
• Cancel the affected order and receive a refund

If payment has already been taken for an order that we cancel due to an obvious error, we will refund the relevant amount to the original payment method.

Nothing in this section limits any rights available to you under Australian Consumer Law.

8. Promotions and Discount Codes

Promotional offers, sale prices and discount codes are subject to the conditions stated with the relevant promotion.

Unless otherwise stated:

• Discount codes cannot be exchanged for cash
• Only one discount code may be used per order
• Discounts must be applied before checkout is completed
• Discounts may exclude selected products or brands
• Promotions may have a stated start and expiry date
• Minimum purchase requirements may apply

We may withdraw or amend a promotion where reasonably necessary, including where there is an error, suspected misuse or circumstances outside our reasonable control.

We will not withdraw a promotion in a way that removes rights already acquired under an accepted order, except where permitted by law.

9. Placing an Order

When you submit an order, you are making an offer to purchase the selected products in accordance with these Terms and Conditions.

You are responsible for checking your order details before completing checkout, including:

• Products and quantities
• Delivery address
• Billing information
• Email address
• Discount codes
• Selected shipping method

An automatic order confirmation acknowledges that we have received your order. It does not necessarily mean that the order has been accepted or dispatched.

10. Order Acceptance

An order is accepted when we confirm dispatch, begin fulfilment or otherwise notify you that the order has been accepted.

Before accepting an order, we may carry out reasonable checks relating to payment, product availability, delivery information and suspected fraud.

We may refuse or cancel an order where reasonably necessary, including where:

• The product is unavailable
• Payment cannot be authorised
• The delivery address cannot be serviced
• There is an obvious pricing or listing error
• The order appears fraudulent or unauthorised
• The quantity ordered appears intended for unauthorised resale
• The order would breach a legal or regulatory requirement

If we cancel an order after payment has been received, we will refund the relevant amount to the original payment method.

11. Payment

Payment must be made using one of the payment methods available during checkout.

Available payment methods may include credit or debit cards, Shopify Payments, PayPal, Afterpay, Zip, Shop Pay or other third-party payment services.

The payment options available may change from time to time.

By submitting payment details, you confirm that:

• You are authorised to use the selected payment method
• The information provided is accurate and complete
• Sufficient funds or credit are available

Payments may be subject to fraud-prevention, identity or security checks by us, Shopify or the relevant payment provider.

Third-party payment providers may apply their own terms, privacy policies and eligibility requirements.

12. Buy Now, Pay Later Services

Where a buy now, pay later service is available, your use of that service is subject to the provider’s own terms and approval process.

Green Health does not control whether a third-party payment provider approves or declines your application or transaction.

Any repayment obligations, account fees, late fees or other charges applied by the provider are governed by your agreement with that provider.

13. Order Changes and Cancellations

Please contact us as soon as possible if you need to request a change or cancellation.

We will try to assist, but changes or cancellations cannot be guaranteed after an order has entered processing, been packed or been dispatched.

If the order has already been dispatched, your request will be handled in accordance with our Return Policy and Australian Consumer Law.

We do not impose an automatic cancellation fee merely because a customer requests cancellation. However, reasonable costs may apply where permitted by law and clearly disclosed before the order is completed.

14. Shipping and Delivery

Orders are processed and delivered in accordance with our Shipping Policy, which forms part of these Terms and Conditions.

Delivery dates and timeframes are estimates unless we expressly state that a delivery date is guaranteed.

You are responsible for providing a complete and accurate delivery address.

Additional shipping or redirection costs may apply where a parcel must be resent because of incorrect customer-provided delivery information, failure to collect the parcel or refusal of delivery.

This does not apply where the delivery problem was caused by Green Health or where you are entitled to a remedy under Australian Consumer Law.

15. Returns, Refunds and Consumer Guarantees

Returns, exchanges and refunds are handled in accordance with our Return Policy and Australian Consumer Law.

Products and services sold in Australia come with consumer guarantees that cannot be excluded by these Terms and Conditions.

Depending on the circumstances, you may be entitled to a repair, replacement, refund, cancellation or compensation where a product does not meet an applicable consumer guarantee.

Any voluntary change-of-mind policy we provide is additional to, and does not replace, your rights under Australian Consumer Law.

16. Limited Purchase Quantities

Products are generally supplied for personal or household use and not for unauthorised commercial resale.

We may place reasonable limits on quantities where necessary to:

• Maintain fair product availability
• Prevent unauthorised resale
• Manage limited or promotional stock
• Comply with supplier restrictions
• Reduce suspected fraud or misuse

Where we reduce or cancel part of an order, we will refund any amount paid for products that are not supplied.

17. Customer Accounts

You may be able to create a customer account through the Website.

You agree to provide information that is accurate, current and complete and to update it when necessary.

You are responsible for:

• Keeping your login information confidential
• Using a secure password
• Activities performed through your account
• Notifying us promptly of suspected unauthorised access

We may suspend or close an account where we reasonably believe it is being used fraudulently, unlawfully or in breach of these Terms and Conditions.

18. Reviews and User-Submitted Content

Where the Website allows you to submit a product review, comment, image or other content, you must ensure that the content:

• Is honest and based on your genuine experience
• Is not false, misleading or deceptive
• Does not infringe another person’s rights
• Does not contain unlawful, abusive or offensive material
• Does not disclose another person’s private information
• Does not promote spam, fraud or unauthorised advertising
• Does not make inappropriate medical or therapeutic claims

You retain ownership of content you submit. By submitting content, you grant Green Health a non-exclusive, worldwide, royalty-free licence to display, reproduce and use that content for operating and promoting the Website and our products.

We may remove content that breaches these Terms, applicable law or our moderation standards.

19. Acceptable Use

You must not use the Website to:

• Break any applicable law
• Commit fraud or impersonate another person
• Transmit viruses, malware or harmful code
• Attempt to gain unauthorised access to systems or accounts
• Interfere with the security or operation of the Website
• Scrape or extract Website data using automated tools without permission
• Place false, fraudulent or unauthorised orders
• Infringe intellectual property or privacy rights
• Use Website content for unauthorised commercial purposes

We may restrict or suspend access where reasonably necessary to protect the Website, our customers, our rights or third parties.

20. Intellectual Property

Unless otherwise stated, the Website and its content, including text, graphics, logos, icons, layouts, product descriptions, photographs, videos and software, are owned by or licensed to Green Health and are protected by applicable intellectual property laws.

Product names, trademarks, logos and images belonging to manufacturers, suppliers or other third parties remain the property of their respective owners.

You may view and use the Website for personal shopping and other lawful, non-commercial purposes.

You must not copy, reproduce, republish, distribute, modify, sell or commercially exploit Website content without prior written permission, except where permitted by law.

21. Third-Party Links and Services

The Website may include links to third-party websites, social media platforms, payment services, delivery providers or other external services.

We do not control third-party websites or services and are not responsible for their availability, content, security or privacy practices.

Your use of a third-party service may be subject to that provider’s own terms and policies.

22. Website Availability

We aim to keep the Website available, accurate and secure. However, we do not guarantee that it will always be uninterrupted, error-free or free from technical problems.

We may temporarily suspend or restrict access for maintenance, security, updates, technical issues or circumstances outside our reasonable control.

Where reasonably possible, we will take steps to restore normal Website operation promptly.

23. Security

We take reasonable steps to protect the Website and customer information. However, no internet service or electronic transmission can be guaranteed to be completely secure.

You are responsible for maintaining appropriate security on your device, browser, email account and customer account.

Please contact us promptly if you believe your account or order information has been accessed without authorisation.

24. Liability

To the maximum extent permitted by law, Green Health is not liable for loss resulting solely from:

• Your misuse of the Website or a product
• Your failure to follow product directions or warnings
• Information or services provided by an independent third party
• Events outside our reasonable control
• Unauthorised access resulting from your failure to protect your account

Nothing in these Terms and Conditions excludes, restricts or modifies any right, remedy, consumer guarantee or liability that cannot lawfully be excluded under Australian law.

25. Indemnity

To the extent permitted by law, you agree to compensate Green Health for reasonable loss, damage or expense arising directly from your unlawful use of the Website, infringement of another person’s rights or material breach of these Terms and Conditions.

This clause does not apply to the extent that the loss was caused or contributed to by Green Health or where applying the clause would be unlawful or unfair.

26. Events Outside Our Reasonable Control

We will not be responsible for delay or failure caused by circumstances outside our reasonable control, including severe weather, natural disasters, fire, flood, transport disruption, postal delays, industrial action, system outages, cyber incidents, government action or public health emergencies.

This clause does not exclude any rights or remedies that cannot lawfully be excluded.

27. Suspension or Termination

We may suspend or terminate access to the Website or a customer account where reasonably necessary because of:

• Fraudulent or unlawful activity
• A serious or repeated breach of these Terms
• A threat to Website or account security
• Abuse, harassment or misuse of our services

Suspension or termination does not affect rights and obligations relating to orders already accepted, except where cancellation is permitted by law.

28. Privacy

We collect, use and disclose personal information in accordance with our Privacy Policy.

By using the Website, you acknowledge that your personal information may be processed by Shopify, payment providers, delivery companies and other service providers where necessary to operate the Website and fulfil your order.

29. Changes to These Terms

We may update these Terms and Conditions from time to time to reflect changes to our business, Website, services or legal obligations.

The latest version will be published on this page with an updated revision date.

Changes will apply from the date they are published and will not retrospectively remove rights relating to an order already accepted.

30. Severability

If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable, that provision will be limited or removed only to the extent necessary.

The remaining provisions will continue to apply.

31. No Waiver

If we do not immediately enforce a right under these Terms and Conditions, this does not mean that we have waived that right.

32. Governing Law

These Terms and Conditions are governed by the laws of New South Wales, Australia.

You and Green Health submit to the jurisdiction of the courts of New South Wales and any courts entitled to hear appeals from those courts.

33. Australian Consumer Law

Nothing in these Terms and Conditions excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under the Competition and Consumer Act 2010 (Cth), including the Australian Consumer Law.

Where a product does not meet an applicable consumer guarantee, the remedy available will depend on the nature and seriousness of the problem and the requirements of Australian Consumer Law.

34. Contact Us

For questions about these Terms and Conditions, please contact:

Green Health
Legal Business Name: PY Green Health Pty Ltd
ABN: 58 163 520 321
Email: paulypj@gmail.com
Address: Unit 3/42 Canterbury Road, Bankstown NSW 2200, Australia
Website: www.greenhealthmart.com.au