Last updated: 29 August 2026

This Shipping Policy explains how orders placed through www.greenhealthmart.com.au are processed, dispatched and delivered.

In this Shipping Policy, “Green Health”, “we”, “us” and “our” refer to PY Green Health Pty Ltd, ABN 58 163 520 321.

1. Shipping Destinations

Green Health currently ships to eligible residential, business and other deliverable addresses throughout Australia.

Shipping availability may depend on the delivery address, product type, parcel size and the services offered by our delivery partners.

We currently do not guarantee international shipping unless an international delivery option is specifically displayed and available during checkout.

2. Order Processing

Orders are generally processed within 1–2 business days after payment has been successfully received and confirmed.

Business days are Monday to Friday, excluding New South Wales and Australian public holidays.

Orders placed on weekends or public holidays will normally begin processing on the next business day.

Processing times may be longer during major sales, promotional periods, public holidays, stocktakes or periods of unusually high order volume.

Order processing time is separate from the estimated delivery time provided by the courier or postal service.

3. Shipping Costs

Shipping charges are calculated automatically during checkout based on factors including:

• Your delivery address
• The total size and weight of your order
• The shipping service selected
• Any applicable shipping promotion

The available shipping options and total shipping charge will be displayed before you complete payment.

4. Free Standard Shipping

Free Standard Shipping is available on eligible Australian orders with an order subtotal of AUD $199 or more.

Unless otherwise stated, the qualifying order subtotal is calculated after any discounts or promotional codes have been applied and before shipping charges are added.

Free Standard Shipping may not be available for certain remote locations, oversized items, unusually heavy parcels or orders requiring a specialised delivery service.

If Free Standard Shipping is not available for your order, any applicable delivery charge will be clearly displayed at checkout before payment is completed.

5. Delivery Timeframes

Orders are generally processed and dispatched within 1–2 business days after payment has been confirmed.

After dispatch, estimated standard delivery timeframes are:

Sydney metropolitan areas: 1–3 business days
Regional New South Wales: 2–5 business days
Interstate metropolitan areas: 3–7 business days
Regional, rural and remote areas: 5–10 business days

These timeframes are estimates only and are calculated from the date the order is dispatched, not from the date the order is placed.

Actual delivery times may vary depending on:

• Your delivery location

• The shipping service selected

• Courier and postal network conditions

• Public holidays and peak shopping periods

• Weather events, natural disasters or transport disruptions

• Incorrect or incomplete delivery details

• Other circumstances outside our reasonable control

Delivery to Western Australia, the Northern Territory and certain remote locations may take longer than the estimated timeframes above.

Express or alternative delivery services may be available for eligible orders where displayed during checkout. Any delivery estimate shown at checkout is provided as a guide only and is not a guaranteed delivery date.

If your order has not arrived within the estimated delivery timeframe, please check your tracking information and contact us if you require assistance.

6. Order Tracking

Once your order has been dispatched, we will normally send a shipping confirmation email containing your tracking number or a link to the delivery provider’s tracking service.

Tracking information may take some time to become active after your parcel has been collected or scanned by the delivery provider.

Customers are responsible for monitoring tracking updates and responding promptly to any delivery instructions or collection notices issued by the courier or postal service.

7. Delivery Address

Please carefully check your name, delivery address, postcode and contact details before completing your order.

Green Health is not responsible for delivery delays caused by incorrect, incomplete or outdated address details supplied by the customer.

If you notice an address error, please contact us as soon as possible at paulypj@gmail.com.

We will try to update the address where possible, but we cannot guarantee that an address can be changed after an order has entered processing or been dispatched.

Additional courier, redirection or reshipping fees resulting from an incorrect or incomplete address may be payable by the customer, except where the error was caused by Green Health.

8. Authority to Leave and Safe Drop

Depending on the courier, delivery location and shipping service, a parcel may be left in a safe location if no one is available to receive it.

Where you provide an authority-to-leave instruction, you accept the ordinary risks associated with the parcel being left unattended at the nominated address.

The courier may decide that it is not safe to leave a parcel and may instead arrange another delivery attempt or take the parcel to a collection point.

Delivery instructions are requests only and cannot always be guaranteed.

Nothing in this section excludes or limits any rights or remedies available under Australian Consumer Law where a delivery issue results from an act or omission for which Green Health is responsible.

9. Parcel Collection

If a parcel is taken to a post office, depot or collection point, the customer is responsible for collecting it within the timeframe specified by the delivery provider.

Identification may be required when collecting a parcel.

Parcels that are not collected within the required period may be returned to Green Health.

10. Returned-to-Sender Parcels

A parcel may be returned to us for reasons including:

• An incorrect or incomplete delivery address
• The recipient no longer residing at the address
• The parcel not being collected within the required period
• Repeated unsuccessful delivery attempts
• The recipient refusing the delivery

If a parcel is returned to us, we will contact you to discuss the available options.

Where the return was caused by incorrect customer-supplied information, failure to collect the parcel or refusal of delivery, additional shipping charges may apply before the order is sent again.

Where a refund is approved for a returned-to-sender order, original shipping charges and any return shipping fees may be deducted from the refund where legally permitted.

This does not apply where the return occurred because of an error by Green Health, the delivery provider, or where Australian Consumer Law requires a different remedy.

11. Delayed Deliveries

Delivery delays can sometimes occur after a parcel has been handed to the courier or postal provider.

If your parcel has not arrived within the estimated delivery timeframe, please:

1. Check the tracking information provided in your dispatch email.
2. Check around the delivery address and ask other occupants whether they accepted the parcel.
3. Check whether the courier left a collection or attempted-delivery notice.
4. Contact the courier using the tracking number for the latest delivery information.
5. Contact Green Health if the issue remains unresolved.

We will provide reasonable assistance and, where appropriate, open an enquiry with the delivery provider.

12. Lost Parcels

A parcel will not automatically be treated as lost merely because it has been delayed.

Where tracking indicates that a parcel may be lost, we may need to complete an investigation with the courier or postal provider before arranging an appropriate resolution.

The investigation timeframe will depend on the delivery provider and the circumstances of the shipment.

Where it is confirmed that an order has been lost before delivery, we will provide an appropriate remedy in accordance with applicable law.

13. Parcels Marked as Delivered

If tracking shows that a parcel has been delivered but you cannot locate it, please:

• Check the delivery location and surrounding safe areas
• Ask household members, neighbours or building management
• Review any delivery photograph or courier notification
• Contact the delivery provider using the tracking number for the latest delivery information

Please contact us promptly if the parcel remains missing. We will review the tracking information and, where appropriate, contact the delivery provider or open an investigation on your behalf.

14. Damaged Parcels or Missing Items

Please inspect your order as soon as reasonably possible after delivery.

If your parcel arrives damaged, contains an incorrect item or is missing an item, please contact us as soon as reasonably possible after delivery, preferably within 7 days, so we can investigate the issue promptly.

Please include:

• Your order number
• A description of the issue
• Photos of the outer parcel and shipping label
• Photos of the damaged or incorrect product
• Photos showing how the products were packed, where relevant

Please retain the product, packaging and shipping materials until we have reviewed your request, as they may be required for a courier investigation.

Any suggested reporting timeframe does not exclude or limit any rights or remedies available under Australian Consumer Law.

15. Split Shipments

In some circumstances, products from the same order may be shipped separately.

Where an order is divided into multiple parcels, you may receive more than one dispatch notification or tracking number.

You will not be charged an additional shipping fee solely because Green Health chooses to divide an order into multiple shipments.

16. Product Availability

All orders are subject to product availability.

If an item becomes unavailable after you place an order, we may contact you to offer an alternative, arrange a partial shipment, issue a refund for the unavailable item or cancel the affected part of the order.

We will not substitute a product without your agreement where the substitution materially differs from the item ordered.

17. Order Changes and Cancellations

Please contact us as soon as possible if you need to request an order change or cancellation.

We will try to assist, but changes and cancellations cannot be guaranteed once an order has entered processing, been packed or been dispatched.

If an order has already been dispatched, it may need to be handled in accordance with our Return and Refund Policy.

18. Public Holidays and Peak Periods

Processing and delivery may take longer during:

• Christmas and New Year periods
• Black Friday and other major promotional events
• Australian and New South Wales public holidays
• Severe weather events
• Courier or postal network disruptions
• Periods of unusually high order volume

Please allow additional time when ordering during these periods.

19. Australian Consumer Law

Nothing in this Shipping Policy excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under the Competition and Consumer Act 2010 (Cth), including the Australian Consumer Law.

If we cannot supply an order that you have paid for, or if a delivery issue results from a failure to comply with an applicable consumer guarantee, we will provide an appropriate remedy as required by law.

20. Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes to our delivery services, shipping charges, business practices, courier arrangements or legal obligations.

The latest version will be published on this page with the revised “Last updated” date.

21. Contact Us

For questions about shipping, tracking or delivery, please contact:

Green Health
Legal Business Name: PY Green Health Pty Ltd
ABN: 58 163 520 321
Email: paulypj@gmail.com
Address: Unit 3/42 Canterbury Road, Bankstown NSW 2200, Australia
Website: www.greenhealthmart.com.au